SERVICE-CLOUD-CONSULTANT DUMP TORRENT - 100% UNPARALLELED QUESTIONS POOL

Service-Cloud-Consultant Dump Torrent - 100% Unparalleled Questions Pool

Service-Cloud-Consultant Dump Torrent - 100% Unparalleled Questions Pool

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Both theories of knowledge as well as practice of the questions in the Service-Cloud-Consultant practice quiz will help you become more skillful when dealing with the exam. Our experts have distilled the crucial points of the exam into our Service-Cloud-Consultant Training Materials by integrating all useful content into them. And you will find that it is easy to understand the content of the Service-Cloud-Consultant learning guide for our experts have simplified the questions and answers.

Salesforce Service-Cloud-Consultant certification exam consists of 60 multiple-choice questions and is timed at 105 minutes. The passing score for the exam is 65%, and the exam fee is $200. Candidates who successfully pass the exam earn the Salesforce Certified Service Cloud Consultant credential, which demonstrates their proficiency in Salesforce Service Cloud and their ability to design and implement solutions that meet business requirements.

Salesforce Service-Cloud-Consultant certification exam comes with a set of prerequisites that must be met before taking the exam. Candidates must first obtain a Salesforce Administrator or Salesforce Advanced Administrator certification. They must also have experience working with Service Cloud, either as a consultant or as an in-house Salesforce administrator. Service-Cloud-Consultant Exam consists of 60 multiple-choice questions and must be completed within 120 minutes. The passing score for the exam is 68%.

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Service-Cloud-Consultant Actual Exam | Service-Cloud-Consultant Technical Training

At the ActualCollection, we guarantee that our customers will receive the best possible Service-Cloud-Consultant study material to pass the Salesforce Service-Cloud-Consultant certification exam with confidence. Joining this site for the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) exam preparation would be the greatest solution to the problem of outdated material. The Service-Cloud-Consultant would assist applicants in preparing for the Salesforce Service-Cloud-Consultant exam successfully in one go Service-Cloud-Consultant would provide Service-Cloud-Consultant candidates with accurate and real Service-Cloud-Consultant Dumps which are necessary to clear the Salesforce Service-Cloud-Consultant test quickly.

To be eligible for the Salesforce Service-Cloud-Consultant exam, you need to have a minimum of six months of experience in implementing and configuring Salesforce Service Cloud. You should also have a good understanding of customer service processes and practices. It is recommended that you have completed the Salesforce Administrator certification before attempting the Service-Cloud-Consultant Exam.

Salesforce Certified Service cloud consultant Sample Questions (Q175-Q180):

NEW QUESTION # 175
If a Case cannot be resolved after Tier 1 has performed their troubleshooting steps, the case must be escalated to Tier 2 support. Tier 2 has additional troubleshooting steps. How can a Consultant configure the Lightning Service Console to support this requirement?

  • A. Configure a Visual Flow Troubleshooting Action
  • B. Define separate Record Types for Tier 1 and Tier 2
  • C. Implement Lightning Guided Engagement
  • D. Enable Omni-Channel Case assignment

Answer: C


NEW QUESTION # 176
Ursa Major Solar provides support with service-level agreements (SLAs) for high-priority cases. Lower Priority cases have different response times. The service center uses Omni-Channel to manage work items. However, many recently created, high-priority cases exceed the service deadline.
Which setting should a consultant configure to meet the requirements?

  • A. Skills-Based Routing
  • B. Secondary Routing Priority
  • C. Capacity Model

Answer: B

Explanation:
To address the issue of high-priority cases exceeding service deadlines, configuring Secondary Routing Priority in Omni-Channel is recommended. This setting allows prioritization of high-priority work items, ensuring they are routed and addressed by agents promptly, in alignment with SLA commitments.


NEW QUESTION # 177
Cloud Kicks (CK) wants to adopt artificial intelligence (AI) for improving case closure key performance indicators (KPIs) and product support planning within its Service organization. CK has at least 1,000 closed cases from which it can predict accurate values for fields that are empty. CK has yet to implement any Einstein AI products.
Which approach should the consultant recommend to start AI efforts at CK?

  • A. Confirm there are enough closed cases and turn on Einstein Service Al Grounding with Cases.
  • B. Review and address Case data issues and set up Einstein Classification Apps.
  • C. Review and address Case data issues and set up Einstein Article Recommendations.

Answer: B

Explanation:
For Cloud Kicks (CK) to adopt artificial intelligence (AI) effectively in improving case closure KPIs and product support planning, it's crucial to first review and address any data quality issues in their existing case data. Once the data is clean and reliable, setting up Einstein Classification Apps is a strategic move. Einstein Classification can analyze historical case data to predict values for fields in new cases, helping prioritize and route cases more efficiently. This approach leverages AI to enhance decision-making processes, improve operational efficiency, and provide more targeted support, aligning with CK's goals to improve case management through AI capabilities.


NEW QUESTION # 178
A recent review of customer satisfaction surveys revealed that the support center does a poor job of upselling new products to customers. Customers report dissatisfaction when calling for service issues and receiving a sales pitch instead.
However, customers that
have been upsold new products are two times more likely to remain a customer.
What is the recommended method to ensure upselling only occurs when customers are likely to be receptive to the offer?

  • A. Service Analytics Predictions
  • B. Visual Remote Assistant
  • C. Einstein Next Best Action

Answer: C

Explanation:
To ensure upselling occurs only when customers are likely to be receptive, implementing Einstein Next Best Action is recommended. This tool uses AI to suggest the most appropriate actions or offers to service agents based on customer context and interaction history, increasing the likelihood of a positive response to upselling efforts while maintaining customer satisfaction.


NEW QUESTION # 179
Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required. Which solution should a Consultant suggest to improve the efficiency of console users?

  • A. Create multiple Console layouts
  • B. Define criteria-based record page components
  • C. Configure Macros
  • D. Enable Keyboard shortcuts

Answer: B

Explanation:
Explanation
Criteria-based record page components are components that only display on a record page when certain conditions are met. For example, you can show a component only when the case status is closed, or when the case priority is high. This way, you can reduce the clutter on the Lightning Service Console and make it easier for service representatives to find the tabs and features they need. You can use the Lightning App Builder to define criteria-based record page components for different objects and apps. Verified References:
[Criteria-Based Record Page Components]


NEW QUESTION # 180
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