SALESFORCE-SALES-REPRESENTATIVE ACCURATE PREP MATERIAL | SALESFORCE-SALES-REPRESENTATIVE EXAM SAMPLE

Salesforce-Sales-Representative Accurate Prep Material | Salesforce-Sales-Representative Exam Sample

Salesforce-Sales-Representative Accurate Prep Material | Salesforce-Sales-Representative Exam Sample

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Salesforce Certified Sales Representative Sample Questions (Q70-Q75):

NEW QUESTION # 70
When a sales representative faces an objection, what is an effective first step to overcome it?

  • A. Acknowledge the objection and ask follow-up questions.
  • B. Provide an additional demonstration based on the objection.
  • C. Explain policies and procedures that solve the objection.

Answer: A

Explanation:
Acknowledging the objection and asking follow-up questions is an effective first step to overcome anobjection from the customer. Acknowledging the objection helps to show empathy and respect for the customer's concerns, as well as to avoid confrontation or defensiveness. Asking follow-up questions helps to understand the root cause, scope, and impact ofthe objection, as well as to clarify any misunderstandings or misinformation.References:https://www.salesforce.com/resources/articles/sales-objections/#sales-objections- handling


NEW QUESTION # 71
A sales representative is engaging in a discovery conversation with a prospect.
Which approach should the sales rep take during this conversation?

  • A. Ask open-ended questions to understand the prospect's challenges and goals.
  • B. Share the information gathered from online research about the customer's company.
  • C. Present the history and innovation of their company in bringing new products to market.

Answer: A

Explanation:
Asking open-ended questions to understand the prospect's challenges and goals is the approach that the sales rep should take during a discovery conversation with a prospect. A discovery conversation is a conversation that helps to uncover information about the prospect's situation, needs, pain points, and objectives. Asking open-ended questions is an effective way to elicit detailed and meaningful responses from the prospect, as well as to show interest and empathy for their challenges and goals.


NEW QUESTION # 72
A sales representative plans to attend a large industry conference.
How can the sales repensure the largest return on investment for attending the conference?

  • A. Set up meet and greet opportunities with attendees.
  • B. Attend as many networking events as possible.
  • C. Develop a targeted plan and coordinate a series of touchpoints.

Answer: C

Explanation:
Developing a targeted plan and coordinating a series of touchpoints is a way to ensure the largest return on investment for attending a conference by maximizing the opportunities to connect with potential prospects, customers, and partners. A targeted plan should include identifying the goals, audience, and message for the conference, as well as scheduling meetings, events, and follow-ups with key contacts.References: https://www.
salesforce.com/resources/articles/sales-conference/#sales-conference-tips


NEW QUESTION # 73
A sales team knows the importance of building an accurate forecast.
Which foundational priority should be in place to help ensure data quality across teams?

  • A. Pipeline visibility
  • B. Collaboration
  • C. Salesprocess

Answer: B

Explanation:
A sales process is a set of steps and stages that guide the sales team from prospecting to closing deals. A sales process helps ensure data quality across teams by providing a common framework, language, and methodology for managing opportunities and forecasting. A sales process also helps align the sales team with the customer's buying journey, and enables them to track and measure their progress and performance. A sales process can improve the accuracy, consistency, and completeness of the data in the pipeline, and help the sales team make better decisions and predictions. References:
* Cert Prep: Salesforce CertifiedSales Representative, unit "Assess Risks and Opportunities"
* [Sales Rep Training], unit "Create Effective Selling Habits"
* Salesforce Certified Sales Representative ExamGuide, section "Assess Risks and Opportunities"


NEW QUESTION # 74
A new sales representative is taking over an account and has a goal to develop a relationship with the key stakeholders previously managed by a different sales rep.
What is the first step to building trust with these stakeholders?

  • A. Use a multi-channel approach to present an update on current product offerings.
  • B. Set up an introductory meeting and explain the reason for the transition.
  • C. Review records the previous rep left to understand the needs of the stakeholders.

Answer: B

Explanation:
The first step to building trust with the key stakeholders of an account that is being taken over by a new sales representative is to set up an introductory meeting and explain the reason for the transition. This shows respect and transparency, and helps to establish rapport and credibility with the stakeholders. The new sales representative should also express appreciation for the opportunity to work with them, and demonstrate enthusiasm and confidence. The introductory meeting is a chance to learn more about the stakeholders' roles, expectations, goals, and challenges, and to communicate how the new sales representative can add value and support them. Reference: [Sales Rep Training: Plan for Success], [Cert Prep: Salesforce Certified Sales Representative: Plan for Success]


NEW QUESTION # 75
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